Frequently Asked Questions About Our Materials
Why are the bristles made from Nylon?
The only biodegradable type of bristle currently available is Pig or Boar’s Hair. If you are okay with using animal hair bristles, these types of toothbrushes are available on the market. Because of our personal views, we did not want to use any type of animal-part in our product, and there is currently no available biodegradable bristle made from plants. These days, people are used to a toothbrush that lasts 3-4 months – currently, this is not possible with a plant-based bristle. So, we had to compromise: our bristles are made from a high grade of Nylon called Nylon-6. We made sure to verify the bristles are BPA-Free. Higher grades of nylon like Nylon-6 have been shown to biodegrade in approximately 1 year after disposal.
What is the compostable wrapper/bag made from?
Regular plastic is made from petroleum. Our wrapper is made from Polylactic Acid (PLA). PLA is derived plants – mainly from cornstarch – and is compostable in commerical facilities according to the American Society for Testing & Materials (ASTM) standards. Please dispose of our wrapper in a city or commercial composting facility only. Do not try to put the wrapper into your home or backyard compost, as it requires heat to breakdown..
We are most definitely aware of the issues surrounding the use and production of the industrial corn from which PLA is derived. Corn production may involve controversial genetic manipulation, and also uses fertilizers and pesticides. We do not support these practices AT ALL. Accordingly, we are in the process of making the switch to a Cellulose wrapper, which does not use corn and is plant-based. The cellulose wrapper will hopefully be in production by Fall of 2013.
Where is Brush with Bamboo made?
We currently make Brush with Bamboo toothbrushes using bamboo sourced from China. The toothbrushes are also bristled and assembled in China. Click here to view photos of our team and operations in China. We’ve gone the extra mile to ensure safety: the toothbrushes are verified chemical-free and BPA-free by U.S. testing agencies. We also have a full-time American-managed team on the ground in China ensuring worker safety, cleanliness, and good working conditions. The U.S. bamboo industry is still in the infant stage, but bamboo is gaining popularity as a raw material because it is sustainable, strong, and durable. New bamboo sources in Hawaii and Alabama are able to produce certified organic bamboo that is as thick as Asian bamboo and could be used to produce our toothbrushes.
Shipping and Returns
Where are orders shipped from?
All orders are shipped from our Los Angeles office in Diamond Bar, CA.
What returns do you accept?
We accept returns of products purchased on BrushwithBamboo.com. If you purchased your product from another retailer please return it to that retailer.
What is your return policy?
If for any reason you are not satisfied with your purchase made on Brush with Bamboo, simply return it within 30 days and we will happily credit your original form of payment. All returns require a Return Authorization Number, please email us at firstname.lastname@example.org and we will promptly issue you one.
Where do I send my return?
You can send your returns to:
Brush with Bamboo Returns
324 S. Diamond Bar Blvd. #354
Diamond Bar, CA 91765
Make sure to enclose a copy of your original invoice and include your Return Authorization Number. Please select a shipping method that provides a tracking number and delivery confirmation, and keep a copy of these numbers for your records. Sorry – we can’t be responsible for lost returns.
My product has a manufacturing defect, what should I do?
We do our best to make sure each item is perfect, but occasionally there can be a glitch. If you have a quality problem with one of our products, please contact us at email@example.com. If possible, please include a photo!